Delivery Information

POSTING INFORMATION

Any purchase items would take 1-2 working days to process your order before it leaves our warehouse.

Orders placed on Friday until Sunday will only be shipped on Monday of the following week. We provide both local and international shipping (for international orders, please email us at care@catalina.com.my)

Once your order is shipped, you will be notified via email with the tracking number. We will not be held responsible for any delay on shipment done by Pos Malaysia/PosLaju. For any concern on your tracking details and your parcel whereabouts, you may contact Poslaju at 1-300-300-300 (Malaysia) or 603 – 27279100 (Overseas).


SHIPPING WITH MALAYSIA

All orders within Semenanjung Malaysia, Sabah and Sarawak are shipped using PosLaju. Poslaju is Malaysia's Express Mail Service and delivers within 2 - 5 business days. Signature will be required when you receive the parcel. All orders are charged according to the weight of the parcel. Our system will automatically calculate the weight and the amount you should pay will be display at the end of the order process.

Please take note that a tracking number will be given once posted. If the addressee is not available during time of delivery, they will need to pick up their parcel at the nearest Poslaju office. NO REFUND or EXCHANGE is allowed if the parcel is returned to us when it is unclaimed for over two weeks. The buyer will have to pay the additional shipping charges to have it posted out again.


INTERNATIONAL SHIPPING

We offer international shipping via PosLaju International, Registered Air Parcel and International Express Mail. Shipping charges will depend on the quantity/weight of each parcel.